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Carnegie Mellon degree-seeking students and benefits-eligible faculty and staff receive free rides on PRT vehicles via the PRT Ready2Ride app as a benefit to being part of the CMU community. Learn more about when you are eligible to begin receiving passes.

Learn more about using the Ready2Ride app and setting up an account linked to your CMU Andrew email address.

You will need to create a new account using your CMU email address ending in @andrew.cmu.edu to receive the free CMU monthly passes. You may keep your previous account(s) and toggle between your personal and CMU accounts on the same device, or delete your previous account(s) if they are no longer needed.

CMU monthly passes are issued to eligible Ready2Ride accounts by the first day of each month. (Your device will need an internet connection to receive the new pass, but not to use it.) Learn more about when you are eligible to start receiving monthly passes.

Passes will not be issued until your pass eligibility start date. If you create your account on or after that date, it may take up to 24 hours to see your pass in the app. If you still aren’t seeing the pass after that time, contact the Computing Services Help Center for assistance.

Each new monthly pass will initially display “Inactive” next to the pass name. After you use the pass for the first time, the next time the app is refreshed the pass status will change to “Active” for the remainder of the indicated month.

Your monthly passes in the Ready2Ride app can be used to ride any PRT bus, light rail or incline for free. Visit for schedule information.

• Activate your pass and have your QR code ready BEFORE you board a PRT vehicle.
• Open the PRT Ready2Ride app and tap your monthly pass to generate a QR code, which is your ticket. (The first time you activate a new pass, you will need to click two green “Activate Ticket” buttons before reaching the QR code screen.) Please note that each QR code is only valid for one hour. After that time, you will need to reselect the pass to generate a new code.
• When you board the PRT vehicle, hover your QR code over the validator “eye.”
• An audible beep will sound and a green “valid” light will display, indicating that your pass has been accepted.

Nothing. Take a seat and enjoy your ride!

Unfortunately, the Ready2Ride app does not integrate with Google or Apple wallets. The QR code “ticket” that is scanned when boarding PRT vehicles can only be generated by selecting your CMU pass in the Ready2Ride app.

PRT’s Ready2Ride app serves multiple audiences, including general travelers who must purchase tickets or passes to ride. CMU users do not need to purchase passes or tickets to ride PRT. Your CMU pass will automatically be sent to your CMU Ready2Ride account. Please ignore all purchase-related prompts in the app and do not make any payments to your CMU account. If you accidentally add funds to your CMU account, for a refund.

No. PRT’s app serves multiple audiences, and those codes are for general travelers adding cash to their Ready2Ride account at local retailers. CMU users do not need to purchase tickets or add funds to ride PRT – your CMU pass will automatically be sent to your CMU Ready2Ride account. Please ignore the Scan Account screen and tap your CMU monthly pass on the home screen to generate the QR code you need to board PRT.

CMU passes provide unlimited PRT rides within the indicated month.

To see when your QR code expires, click “Details” at the bottom of the QR code screen. The QR code is valid for one hour – after that time, you will need to reselect the pass on the home screen to generate a new code.

QR codes are valid for unlimited rides within an hour of activation, so if you are changing vehicles within that hour, you can use the same QR code. If it has been more than an hour, you will need to select your monthly pass to generate a new QR code.

Each monthly pass is valid through 2 a.m. on the first day of the following month (e.g., the September pass will expire at 2 a.m. on Oct. 1). At that time, the expired pass will move to the “History” tab in your Ticket Wallet.

If your monthly pass expires and turns gray while you are on board a PRT vehicle, you can complete your current trip, but you may not board another vehicle until you activate the new month’s pass.

You only need to be connected to the internet to receive your new monthly pass at the beginning of each month. You do not need an internet connection to activate your pass or display the QR code for scanning.

To protect your personal information and prevent account fraud, the Ready2Ride app can only be used on one designated device at a time, so you cannot download it to multiple devices and alternate using them. You can change your designated device (e.g., install the app on a new phone and stop using the old one), or uninstall and reinstall the app on the same device, no more than three times in a six-month period. If you do not adhere to these requirements, your account may be locked or deactivated. If that occurs, please contact the Computing Services Help Center.

The app may log you out after app/device updates or periods of nonuse. Be sure to use a memorable password or save it in a secure password app on your device in case you need to log back in.

Many people prefer to stay logged into their Ready2Ready app account for convenience, but if you choose to sign out of your account and experience any issues logging back in, contact the Computing Services Help Center for assistance.

Yes, you can find PRT bus and light rail vehicle location information by selecting “Track Your Vehicle” on the app’s main screen. You can also use PRT’s website to monitor vehicles by visiting .

Make sure you are using your Andrew ID CMU email address ending in @andrew.cmu.edu. If it still isn’t working, click on the “forgot my password” link. If you need to reset your password, please note that for security purposes, we highly recommend that you do not reuse your CMU Andrew login password.

Contact the Computing Services Help Center for assistance.

Try logging out and logging back in. If that does not work, try powering your device off and back on. Make sure you are using the latest version of the app and your device's operating system is up to date. If you continue to experience technical difficulties, contact the Computing Services Help Center for assistance.

Some devices with older operating systems do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the pass before your vehicle arrives. You should also check to make sure you do not have too many applications open at one time, which can affect the responsiveness of the app. If the screen isn’t showing, contact the Computing Services Help Center during support hours for assistance.

If your ticket QR code cannot be read or displayed, it is not valid. If that occurs, contact the Computing Services Help Center during support hours for assistance.

Show your screen to the vehicle’s driver. As long as they can see your valid QR code, they will let you ride. If you are unable to board using your CMU pass, deboard the vehicle and contact the Computing Services Help Center during support hours for assistance.

To transfer your passes and account to a new device, download the Ready2Ride app to your new device and log in to your account. This will automatically deactivate any tickets and passes on your previous device and switch them to the new device. (Learn more about using the Ready2Ride app.) If your passes are not appearing after logging in, contact the Computing Services Help Center for assistance. 

Please note that to protect your personal information and prevent account fraud, the Ready2Ride app can only be used on one designated device at a time, so you cannot alternate using different devices. You also cannot change your designated device (e.g., install the app on a new phone and stop using the old one), or uninstall and then reinstall the app on the same device, more than three times in a six-month period. If you do not adhere to these requirements, your account may be locked or deactivated. If that occurs, please contact the Computing Services Help Center.

Individuals that do not have, or cannot use, mobile devices to ride PRT should contact Transportation Services to request a card-based option. Riders using the card no longer have access to the CMU mobile pass in the Ready2Ride app. If you are using the card-based option and want to transition to the mobile pass, please contact Transportation Services.

• Faculty, staff and students not scheduled to graduate in May 2026 may use their CMU ID card until April 5, 2026, and will be required to use the PRT Ready2Ride app starting April 6. 

• Students scheduled to graduate in May may continue to use their CMU ID card to board PRT until May 31, 2026. 

• Graduating students who are enrolled to continue their studies at ºÃÉ«ÏÈÉúTV must start using the app beginning June 1.

No. CMU will be upgrading its ID cards later this summer and fall, but the new cards will not work on PRT vehicles.

Individuals that do not have, or cannot use, mobile devices to ride PRT should contact Transportation Services to request a card-based option. Riders using the card no longer have access to the CMU mobile pass in the Ready2Ride app. If you are using the card-based option and want to transition to the mobile pass, please contact Transportation Services.

No. The university pays per QR code scan (when boarding the PRT vehicle), not per account. We encourage all eligible faculty, staff and students to create a CMU Ready2Ride account so that your free pass is available right away if it is ever needed.

If you accidentally added funds to your CMU Ready2Ride account and need reimbursement, call PRT at 412-442-2000. To learn more about PRT cards for riders without mobile devices, contact Transportation Services. For all other issues, please contact the Computing Services Help Center during support hours.

To share feedback about your PRT experience, please contact Transportation Services.