Frequently Asked Questions
Get the answers to some of the most common questions about the university CMS. Don't see your question? Schedule an office hour session and get your questions answered virtually or send an email to it-help@cmu.edu.
Interested in the CMS
I want to use the CMS but I want to have my own website design or customize the university templates. Is this possible?
No, when you use the CMS you are required to use the official university templates. Customizations to these templates including changes to the layout, styles, formatting, etc. are not permitted. For custom-built websites, please consider using AWPS.
I'm a student and would like to use the CMS to build a personal website. Is this possible?
I'm a professor and would like to use the CMS to post assignments, syllabi and other course work material. Is this possible?
Can I see examples of the types of pages I can create in the CMS?
May I request CMS training?
Working in Cascade
Are there any size limits on my CMS site?
I accidentally deleted an item, how can I get it back?
I made a change to a site-wide element (header, navigation, or footer) but I'm not seeing the change on every page of my live website. What am I missing?
Is it possible to grant different permissions, access rights, or abilities to different managers of my site?
Yes, website managers can be designated as various roles depending on the need. Within the Site Manager role, permissions may be restricted for editing and publishing. Editing can be restricted to select folders, and publishing can be disabled.
By default, the Site Manager has full site publishing and editing capability for a site, but a site owner can request a group with a subset of these permissions. For instance, a group may want a site managament group with access to just one folder, but retain its ability to publish site content. This ability helps when applying a workflow that an owner wants to enforce.
Cascade and Drupal have different role titles. If you have any questions about the differences between user roles, please email us at it-help@cmu.edu.
While editing a page I accidentally messed it up. Can I start over?
Why can't I change the font used to display my text?
One of the objectives of providing the university templates is to build consistency across university websites to strengthen the CMU brand. A key component of that is having a font that is easily readable, accessible and quick to load. For these reasons, Open Sans was selected to be used for web publishing (Note: to improve load time on mobile devices, the native defaults for the device are used).
What's more, not every computer has a wide variety of fonts installed natively. So, a font that you have on your computer may not display properly for someone else on theirs. Loading Open Sans guarantees that everyone will see the text displayed properly.
Visit the Marketing & Communications web standards page for more information about 好色先生TV's branding guidelines.
Why does my page take so long to load in the CMS?
A content-heavy page may take a while to load in the CMS because it's being assembled on the spot, whereas a published page has already been assembled, so it is much quicker to load. Follow the tips below to help reduce load time of pages in the CMS.
- Make sure your page has 15 or fewer WYSIWYG areas. Note that WYSIWYGs can be found in Content, Sidebar, Grid, and Slideshow sections.
- If you're using a Bio Index page, feature 100 or fewer Bios on it. If you need to feature more than 100 Bios, consider splitting them into separate folders, grouped by category.
- Cascade CMS runs fastest with
Still having trouble? Email it-help@cmu.edu
A lot of elements contain fields for Section or Grid IDs. Do I really need to use these?
Section and Grid IDs are used for anchor links which allow linking to a specific section on a page. For some elements, like a news grid on a News Index page, IDs are required to ensure full functionality. For most other elements, IDs are optional and can be left blank if not needed.
While building a page, you will likely assign IDs to the elements you know you will be creating a direct link to, however consider other websites that may want to link to specific sections of your pages. While you can assign IDs at any time, setting them up from the get-go is an efficient way to make the content on your pages easily linkable.
Can I connect my CMS site to an external database to populate page content dynamically?
Working in Drupal
What image size and file type should I use?
I'm working on a new Drupal site now and need help. Where should I go?
Can I edit an existing page's template if I decide I need different components available in a different template?
I tried to add a redirect in Drupal, but it's not working. Should my redirect be handled outside of Drupal?
How do I add a meta description to a page?
Will there be any harm to our SEO efforts by using reusable paragraphs on several pages?
Do I have to re-upload a PDF to Drupal or can I use the old Cascade link?
Without a folder structure on the back end, how are URLs generated in Drupal?
Without a folder structure, how are you keeping all the pages organized?
What would it look like to move to Drupal in terms of technical support?
How do you add a form to a page?
Managing Content
Another site has the same content as mine. What do I do?
Can I password protect all or parts of my website?
If you're working in Cascade, password-protection can be set on your published website to allow access to individuals with Andrew IDs. There is no method available to restrict access to non-CMU affiliates. If you're working in Drupal, there is no way to password-protect pages at this time.
Before password-protecting content, review ISO's Guidelines for Data Classification and ensure that you never include information classified as Restricted or Private on a CMS site.
Please submit a request to it-help@cmu.edu for instructions on how to password-protect content.
Can I request a broken link report?
While we don't provide broken link reports, you can check for broken links using a few different methods. For internal links, a link check is automatically done during publish. Once you publish a page, view notifications by clicking on your Profile in the upper right of the Main Toolbar then Notifications, OR on the Dashboard in the Notifications widget. If broken link(s) were found, it will display completed (1 issue(s)) in the subject line; select to view. Scroll to the Broken Links section to find the broken link(s).
The CMS doesn't have the ability to check external links, however third-party tools are available for checking all links on your live site, including , Integrity, , , and .
I found old web pages on my live site but they don't exist in the CMS. How do I get rid of them?
Any content that appears on your live site that has no corresponding counterpart in the CMS is called an orphan. An orphan is created when an item is moved, deleted or renamed in the CMS without being unpublished from the live site.
You can remove an individual orphan manually if you know the URL of it on the website. However, to identify all orphans on your site you may . You'll be provided with a list of orphans, and with your approval we can delete all of the orphans from the live site in one shot.
Is it possible to get a usage report or website analytics?
Why are keywords appearing in my social media descriptions for my page?
If you have a Cascade site and you're experiencing this issues, it's a result of using certain fields under the Metadata tab which are not fully functional. For instance, when the Keywords field is used, the data erroneously appears in the Description field. To avoid this, do not use the Summary, Teaser, Keywords and Author fields under the Metadata tab. Keywords in metadata have also largely been deprecated by search engines, placing more importance on the content of the page instead.
Filling out the Title and Description fields in the Content tab, and ensuring your content is well-written, should be sufficient for search engine optimization.